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SuperHost® Customer Service Training

Course Info
SuperHost offers affordable, relevant and quality customer service training for front-line employees in the tourism industry.

SuperHost is intended for
people who are entering the workforce for the first time or after a
significant break, or are fairly new at working in a customer-facing
role.

SuperHost was first launched
in 1985 in preparation for the Expo’86 in British Columbia. Since then,
SuperHost has become the standard for customer service excellence in BC
and an internationally recognized leader in training for the tourism
industry.

Key Contents

  • Basic customer service, communication & teamwork skills – some of the key 21st-century skills

  • Relationships between service quality, customer experience, and business objectives

  • The importance of frontline employees in service sector businesses

  • Expectations from the point of view of customers, employers, and employees

  • Communication etiquette and best practices
  • Service recovery techniques
  • Metrics used to assess the customer experience and service quality

 

Course Duration

  • 6 hours

 

Language

  • English

 

Prerequisite

  • None

 

Certificate

  • The certificate will be given at the end of the course

 

Campus

  • Surrey / Abbotsford


Course Price

  • $125.00 + GST


What to Bring

Participants should bring their own personal device to connect to the internet (eg. Cell phone, laptop or tablet) in order to complete the online quiz and evaluation form in class. Free wifi is available.

Course Dates